We have a strict cancellation policy; all payments are non-refundable but transferable.
Public Classes: The transfer of public classes must be made at least 2 weeks before the class date (1 month for groups of more than 4 people).
Public Courses: To transfer your 1 & 2 week course booking we require at least 1 month notice.
Private Bookings: To transfer any private bookings e.g. kitchen hire and all private/bespoke classes/events we require at least 6 weeks notice.
If within the cancellation policy, the amount originally paid can be transferred to another class but is only valid in the form of a credit of the exact amount paid and is valid for just 1 year from the payment date. For example if you bought a class/course/voucher on sale, the sale cannot be transferred and the full cost of the new class will be due.
We are not held liable for weather, travel, illness or any other situations that occur out of our control.
In cases where a deposit has been paid, the final payment will be due at least 1 month before the course/event date. The deposit are non-refundable and will be non-transferable after the 1 month mark. If payment has not been made on the due date The Avenue hold the right to release your reservation.
If you are unable to attend for whatever reason and you have missed the cancellation timeline, you are free to gift or resell your ticket but The Avenue hold no obligation to refund or transfer your ticket.
The Avenue require a minimum of 6 people for a class or 4 people per 1 & 2 week course; in the unlikely event the places do not get filled we will, at your convenience, transfer you onto another course; if this option does not suit, you will receive a full refund (not applicable for vouchers). We will email you to notify you with 1 weeks notice (5 working days) for our classes and 2 weeks (10 working days) for our courses. If for whatever reason you miss the email we cannot be held accountable (we recommend to check your spam in case you have not received an email).
In the event that you transfer your ticket to another class, you have 1 year from the date of purchase to use your ticket.
In the event The Avenue cancel a class you have 1 year from the date of the cancelled class to use your ticket.
Those who purchase a voucher are responsible of making the recipient aware of our terms & conditions.